Your Privacy
Matters to Us

Welcome, and thank you for visiting GIG WISP's website. This Privacy Policy explains how GIG WISP and its subsidiaries (“GIG WISP”, “we”, “us” or “our”) collect, use, store, and protect your personal information when you use this website (the “Site”) and our internet services (“Services”).

This Privacy Policy does not apply to third-party websites, services, or applications, even if accessible through our Services.

GIG WISP takes data privacy and security seriously and follows careful practices when handling your data.

We collect personal information from you in two primary ways.

A. Information You Provide Directly

We collect information that you voluntarily provide when:

• Registering for an account
• Subscribing to our internet services
• Making a purchase or payment
• Contacting customer support
• Submitting inquiries or feedback
• Applying for promotions or special offers

This may include contact, financial, and account information such as your name, phone number, email address, payment details, service subscriptions, username, password, and preferences.

B. Information Collected Automatically

When you visit our Site, we may collect device information, usage data and location data through cookies and tracking technologies.

We process your personal information for the following purposes:

• To Provide Services: Manage accounts, process payments, and deliver reliable internet service
• Customer Support: Respond to inquiries and resolve issues
• Marketing & Promotions: Send offers and advertisements based on your interests
• Security & Fraud Prevention: Detect and prevent fraudulent transactions
• Legal Compliance: Fulfil legal obligations and regulatory requests

We process personal data based on your consent, our legitimate business interests, contractual obligations, and legal compliance requirements.

We may disclose your data under the following circumstances:

A. Within GIG WISP & Trusted Service Providers

• Payment processors
• Cloud hosting providers
• Customer support services
• Marketing and analytics partners

B. Legal & Regulatory Requirements

We may disclose personal information when required by law, to prevent fraud, or when responding to government and regulatory authorities.

C. Business Transactions

Your data may be transferred in a merger, acquisition, or sale of assets.

D. Public Comments & Content

Information shared in public forums or community discussions may be visible to other users.

Depending on your location, you may have the right to access, correct, delete, opt out of marketing, restrict processing, or request data portability.

To exercise these rights, please email privacy@gigwisp.com.gh.

A. Security Measures

We implement strict security measures including data encryption, firewalls, intrusion detection, secure payment processing, and strong password controls.

B. Data Retention

We retain your information for as long as necessary to fulfil service contracts, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymise your data.

We use cookies and similar technologies to enhance your browsing experience. By using our Site, you agree to our use of cookies. You can manage cookie preferences through your browser settings.

For more details, visit our Cookie Policy.

Our services are not intended for children under 16 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately.

GIG WISP does not track users across third-party websites for advertising purposes. Some browsers allow you to enable “Do Not Track” settings, but we do not currently respond to those signals.

If you access our service outside Ghana, your data may be transferred to, stored, and processed in Ghana or other jurisdictions. We ensure all data transfers comply with applicable data protection laws.

For any questions or concerns regarding your personal information, please contact:

We may periodically update this Privacy Policy. Any changes will be posted on this page with the Last Updated Date. By continuing to use our services after updates, you agree to the revised policy.

Our Site and Services are not intended for individuals under 18. If we learn that we have collected personal information from a minor without parental consent, we will delete the data immediately.

Our Site may contain links to third-party websites. GIG WISP is not responsible for their privacy practices. We encourage users to review the privacy policies of any linked websites before sharing personal information.

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date. By continuing to use our Site and Services after updates, you acknowledge and agree to the revised policy.