Our Policies
Keep You Informed

Welcome to GIG WISP (“we,” “our,” or “us”). We are committed to safeguarding your personal data and ensuring transparency in how we collect and process information when you visit our website, gigwisp.com.gh.

This Cookie Policy explains what cookies and tracking technologies are, how we use them across our website and services—including Fiber Internet packages, Bulk SMS, VoIP, and Security Systems—and how you can manage your preferences.

Cookies are small text files stored on your computer, smartphone, or other internet-enabled device when you visit a website. They allow the website to recognise your device, store user preferences, track navigation, and enhance your overall browsing experience during future visits.

To ensure smooth service delivery and secure network operations, we use the following categories of cookies:

A. Strictly Necessary Cookies

Purpose: These cookies are essential for the website to function properly and cannot be switched off in our systems.

Usage: They enable core website functions, including secure login sessions, package selection, and form submissions.

Examples: Session management tokens, CSRF protection, and load balancer routing.

B. Performance & Analytics Cookies

Purpose: These cookies allow us to count visits and traffic sources so we can measure and improve site performance.

Usage: They help us understand which pages are most and least popular, track user pathways, and detect site errors.

Third-Party Tools: Aggregated tools such as Google Analytics.

C. Functionality Cookies

Purpose: These cookies provide enhanced functionality and personalisation based on user interactions.

Usage: They remember preferences such as selected internet speeds, broadband bundles, regional availability, or language settings.

Examples: Stored broadband plan selections and customer portal preferences.

D. Targeting & Marketing Cookies

Purpose: These cookies may be set through our site by advertising partners to build a profile of your interests.

Usage: They deliver relevant promotions and special offers for our fibre packages, discounts, and newsletter campaigns across other web platforms.

Examples: Campaign tracking, remarketing tags, and newsletter engagement metrics.

In certain circumstances, we may rely on trusted third parties to support our services. These may include:

• Analytics Providers: Services such as Google Analytics to evaluate usage patterns.
• Social Platforms: Embedded widgets and social media links, including LinkedIn, Facebook, and X.
• Customer Support & Communications: Live chat support widgets and newsletter subscription modules.

Third-party providers operate under their own independent privacy and cookie policies.

You have the right to accept, configure, or refuse cookies. Most modern web browsers allow you to modify cookie settings directly through browser preferences:

• Google Chrome: Settings > Privacy and Security > Third-party cookies
• Mozilla Firefox: Settings > Privacy & Security > Enhanced Tracking Protection
• Apple Safari: Preferences > Privacy > Block all cookies
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies

Note: Disabling strictly necessary cookies may affect website performance and prevent access to certain interactive features or service order pages.

We may revise this Cookie Policy periodically to reflect technological updates, regulatory changes, or modifications to our services. Any updates will be posted directly on this page with an updated “Last Updated” date.

If you have any questions or require further assistance regarding our Cookie Policy, please contact us through our official channels: